Each situation is unique and our hotline staff is prepared to receive calls from victims seeking assistance, social service professionals working to assist clients, as well as concerned friends and family looking for support for their loved ones.
Our Hotline is staffed by 40-hour certified trained advocates who are ready to provide personalized support to assist with victim safety, provide information about resources and provide connections to needed programs and services.
Several different types of support may be offered by the confidential 24-hour hotline.
Some of these services include: Crisis Counseling, Community Counseling Intakes, Residential Shelter Intakes, Legal and Medical Advocacy resources and Referrals for additional resources (shelter, food banks, financial assistance)
When calling the hotline, an advocate will ask about the caller’s current situation. This gives the caller an opportunity to talk about concerns and possible services that could assist with their specific needs.
It is critical that those calling seeking Domestic Violence services reach out to the hotline when their abuser is not around, nor due back any time soon. It is also important to disconnect the phone call if the abuser were to walk in.
Abusive relationships are based on power and control, and it may anger an abuser to know you are seeking information or services. If you are unable to make a safe call from your home, you may want to try to make a hotline call from a friend’s home, family member’s home or somewhere public like a hospital or police station.
Our 24-hour Hotline operates 7 days a week, 365 days a year. (708) 429-SAFE (7233)